Billing & Payment Management View bill and payment history and current service charges, request payment arrangements. Start, Stop, Transfer Service Planning a move or service change? Request your service start, stop, or transfer by emailing us at utilitybilling@westerville.org. Detailed Usage Charts View detailed usage or summary charts for a selected service on an account or compare your consumption with multiple accounts. Account Management Easily manage passwords, update user settings and account profiles. Notification Preferences Set notification preferences for your account. Receive eBills and eNotices, or receive printed bills and notices for one or more accounts. Service Communication Contact your utility, report an outage, submit a service request and view service notifications.